We will charge the shipping fee based on the following delivery methods:
a. Click and Collect (including Click and Collect Express)
Except for paying with Octopus, no shipping fee will be charged on purchasing with net order value of more than HK$50 (the net order value is calculated by deducting discounts from eCoupons and promotion code). A free shipping charge offer applies at HK$10 when paying with Octopus.
b. Home Delivery (including Express Delivery)
No shipping fee will be charged on purchase with net order value of more than HK$399 (the net order value is calculated by deducting discounts from eCoupons and promotion code). If the net order value is below HK$399, HK$45 shipping fee will be collected.
c. SF Locker self-pick-up point
No shipping fee will be charged on purchasing with net order value of more than HK$250 (the net order value is calculated by deducting discounts from eCoupons and promotion code). If the net order value is below HK$250, HK$35 shipping fee will be collected.
d. Cross Border Home Delivery
No shipping fee will be charged on purchasing with net order value of more than HK$500 (the net order value is calculated by deducting discounts from eCoupons and promotion code). If the net order value is below HK$500, HK$55 shipping fee will be collected.
We offer both standard delivery service and “Watsons Express Delivery” service.
Our standard delivery service is available in Hong Kong Island, Kowloon, New Territories, and outlying islands, including Ma Wan, Tung Chung, Discovery Bay, Lamma Island, Cheung Chau, and Peng Chau. but not applicable to the below Island location: Shek Pik, Po Lin Monastery, and Hong Kong International Airport.
The “Watsons Express Delivery” service is also available in Hong Kong Island, Kowloon and New Territories, but is not applicable to Ma Wan, Tung Chung, Discovery Bay, Lamma Island, Cheung Chau, and Peng Chau. Please select our standard delivery service when placing order for the above-mentioned outlying islands.
In addition, we are unable to deliver orders to the below location :
• Non-fixed addresses
• Restricted border areas
• Warehouses
• Locations where delivery can only be made through a balcony and not accessible by lift or stairs.
• Tenement House (delivery only up to the third floor, the ground floor is considered the first floor)
• Village House and Walled Village (Only deliver at the entrance of Village)
• Cannot deliver to the address that cannot be transported by the lift
In addition, the delivery time will be postponed during the first and second day of Chinese New Year, Typhoon Signal No. 8 and black/red rain warning. Sorry for inconvenience caused.
Part of products also support orders shipped to Mainland China, excluding the Tibet Autonomous Region, Yushu Tibetan Autonomous Prefecture in Qinghai Province, and Sansha City in Hainan Province. Applicable products can be found at https://www.watsons.com.hk/c/cross_border
*Depending on the delivery area, Express Delivery is usually delivered on the same day. In case of excessive orders, the delivery may be delivered on the next day.
The SF locker can accommodate a maximum of 10 products. Also, paper, diaper, milk powder, beverage, case offer, and other large volume products. If the total amount or weight of the parcel exceed the service area of SF locker, customer service officers from SF will contact you directly and relocate the parcel to the nearest location for you to pick up.
In addition, a surcharge of HKD5 will be charged for remote areas (self-collection at SF lockers) Surcharge area: https://htm.sf-express.com/hk/tc/products_services/Express_Services/Surcharges/Remote_Surcharge/
Please Note: If the total quantity or weight of the items you selected exceeds the capacity of a single smart locker, your shipment may be split into more than one parcel.
Download the SF Express Hong Kong app and stay tuned for real-time push notifications sent by SF Express Hong Kong. These notifications will include your "Smart Locker Pickup Code" for checking and collection. Please collect your parcel at the designated location within 24 hours using the code; otherwise, SF Express will charge a handling fee of HK$15 per day.
You can manage your deliver addresses in “My Account” > “Delivery Address Book”.
In the checkout process, you can either select the address that you have saved or input the new address
Once the order is confirmed, it cannot be cancelled, change order content or delivery mode. If you wish to make changes on delivery time, address, contact person or telephone no., you may go to Watsons HK mobile App. click "My Account" and select "Order History", choose the specific order number and click "Enquiry", fill in the information and click "Submit".
You can also reach us by WhatsApp no. 2608 8383, please leave your order no. and contact information. Our Customer Service Representative will follow up with you shortly.
3 days after receiving Order Collection notification. For orders not collected within 3 days, Watsons reserves the right to charge administration fees. For assistance, you may go to Watsons HK mobile App. click "My Account" and select "Order History", choose the specific order number and click "Enquiry", fill in the information and click "Submit".
You can reach Watsons' Customer Service Team via Whatsapp at 2608 8383 and leave your Name, Contact Number & Order number. Our Customer Service team will follow up with you as soon as possible.