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Try Watsons GO now!

Available for deliver to specific district

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*By switching to Watsons GO, your selected products will be updated by the system.

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Hong Kong Delivery FAQs

 

 

Home Delivery

 

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How long does delivery take?

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How can I Track my Order?

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Can order items be delivered to another address other than the registered one?

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Can I still change my address, or cancel my order, after my order is confirmed?

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The order from Watsons eStore can be delivered outside Hong Kong?

 

Collect at Watsons Store

 

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What is Collect at Watsons Store?

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What is the shipping fee for Collect at Watsons Store?

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How can I select Collect at Watsons Store during my purchase?

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How long does delivery take for Collect at Watsons Store ?

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What should I do if I forgot to pick up ?

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What should I do if I find the products ordered appear damaged, spoiled, or not in good conditions?

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How can I Track my Order?

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Can I collect at other Watsons Store ?

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Can I change my pick up store, or cancel my order, after my order is confirmed?

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Can I Collect at Watsons Store outside of Hong Kong?

 

Member Account Registration

 

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Can I place an order without registering?

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How can I register as a member?

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What can I do if I forget my password?

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If I registered on Watsons eStore but fail to login, what can I do?

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Can I change my login email or password?

 

Watson’s membership card(MoneyBack card)

 

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How can I apply for MoneyBack account?

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Can Watson’s membership card holders use MoneyBack points in Watsons eStore?

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When will be the points added to my account after the transaction completed?

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If I forget to bring my member card to shop at retail stores, what should I do?

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If I have lost my Watsons member card, what should I do?

 

Shopping

 

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How do I select products?

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How do I add a product to my shopping basket?

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How to shop and place an order online?

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How do I know my order is confirmed?

 

Shipping

 

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What is the delivery charge for Watsons eStore shopping?

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How long does delivery take?

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How can I Track my Order?

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Can order items be delivered to another address other than the registered one?

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Can I still change my address, or cancel my order, after my order is confirmed?

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Could I pick up the products at Watsons stores after placed an order online?

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The order from Watsons eStore can be delivered outside Hong Kong?

 

Product

 

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Why I cannot find some products on Watsons eStore?

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How can I add product to “My favorites”?

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Could I pre-order out of stock items?

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Can I be notified of the out of stock products?

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The price and promotion offer on Watsons eStore are the same with retail stores?

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Color of cosmetics

 

How do I check out?

 

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When you are ready to check out:

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What methods of payment does Watsons eStore accept?

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Is it safe for disclosing my credit card number and personal info?

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Will "Cash on Delivery" be accepted on in iWatson eStore?

 

Order

 

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May I change the order details?

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What is the maximum purchase limits?

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How can I use the eVoucher & eCoupon codes?

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Why I cannot receive order confirmation email?

 

Return

 

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What should I do if I want to change ordered products?

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(A) Exchange Policy

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(B) Refund Policy

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(C) Non-Refundable Product