- Effective Date : The MoneyBack Program shall commence on 9 Jan 2007 and these Terms and Conditions are effective from the said date.
- Application the Terms and Condition :
- 2.1 These Terms and Conditions form the agreement between you, our Member, and us, A. S. Watson Group (HK) Limited, the operator of a consumer reward and targeted offers program ("MoneyBack Program" or "the Program"). We will have other merchants to join the Program in the near future ("Our Partners") offering you more rewards and targeted offers.
- 2.2 In these Terms and Conditions, meaning of certain terms shall be as follows:
- "Cash Voucher" - means cash vouchers to be redeemed by you by using the awarded Reward Points
- "Kiosks" - means the member privilege kiosks located in the Retail Outlets for facilitating the Program.
- "Member" - a member of the Program.
- "MoneyBack Card" - means the membership card issued to you to enjoy your benefits under the Program upon your successful registration.
- "MoneyBack Customer Hotline" - 2187 2277(PARKnSHOP) / 26088383(Watsons)/25555788(FORTRESS) or such telephone number as notified by us from time to time
- "Our Stores" - they include PARKnSHOP, INTERNATIONAL, TASTE, FUSION, GREAT, EXPRESS, Watsons and FORTRESS.
- "Program's Website" - www.moneyback.com.hk
- "Retail Outlets" -means Our Stores and Our Partners' retail outlets in Hong Kong
- "Reward Points" – the standard benefit under the Program to be awarded to you when you make purchases at the Retail Outlets.
- "Online Shopping" - means the purchases made via the website www.parknshop.com
- Registration of Membership :
- 3.1 To become a Member of the Program, you will need to complete a registration form and provide certain personal data. Each Member will be issued with a Watsons MoneyBack Card.
- 3.2 The Program is open to individuals aged 18 or above. If you are under 18 years and wish to become a Member, you will need your parent's or legal guardian's consent before completing the application form.
- 3.3 The information you provide us when you register as a Member, will help us and Our Partners to make carefully selected offers that we believe will be of interest and value to you. The more you purchase at the Retail Outlets, the more benefits you will receive.
- 3.4 We may decline your application under the circumstances as may be determined by us in our sole discretion.
- The Program, Rewards, and Special Offers :
- 4.1 Every time when you purchase at the Retail Outlets or when you make any Online Shopping, subject to calculation mentioned in clause 4.3 and other restrictions mentioned in these terms and conditions and as determined by us from time to time, Reward Points will be awarded at the rate of 1 point for every HK$5.00 spent except for FORTRESS, for which Reward Points will be awarded at the rate of 1 point for every HK$10.00 spent (effective on 18 April 2011).
- 4.2 Reward Points will be awarded and updated within 5 days from the date of your purchase. You may check your balance of your Reward Points by logging on to the Program's Website, by calling the MoneyBack Customer Hotline, or by presenting your MoneyBack Card at the Kiosks. If you would like to print out your past transaction records, please call our customer service hotline. A fee will be charged for printing the last three month's Reward Point transaction records. Payment for each month's record is HK$10 or a deduction of 500 Reward Points from your MoneyBack account. For example, to print out the last 2 months' Reward Point transaction records, the fee would be HK$20 or a deduction of 1000 Reward Points from your MoneyBack account.
- 4.3 If cash coupons from our stores or other cash coupons and discounts are used during the purchase, Reward Points will be calculated based on the net purchase amount. Reward Points will not be calculated on cents. For example, if the net purchase value is $53.9, Reward Points will be issued base on your net purchase value of $50.
- 4.4 Reward Points are valid for two (2) years. Reward Points are personal to you and they are not transferable or assignable to others.
- 4.5 From time to time Reward Points may not be issued for the purchase of certain commodities or services, or when you are entitled to some other benefits or when you are also a member of other programs. Notices of such restrictions will be posed on the Program Website and/or in the Retail Outlets for your information.
- 4.6 Upon accumulating certain Reward Points by purchasing at the Retail Outlets, you may redeem Cash Vouchers at PARKnSHOP, INTERNATIONAL, TASTE, FUSION, GREAT, EXPRESS by using your Reward Points. The redeeming rate is 500 Reward Points to a HK$10.00 Cash Voucher. Each redemption needs to be a multiple of HK$10.00. You may redeem only to a maximum of $50 Cash Vouchers everyday. You may also use your Reward Points as cash to settle payment at Watsons with the same redeeming rate, and maximum 49,500 Reward Points can be used each day (equivalent to HK$990).
- 4.7 In addition to your MoneyBack Card, you may be required to present extra identification for verification of your identity when you use your MoneyBack Card.
- 4.8 If you are entitled to a refund in relation to any goods or services purchased, the Reward Points awarded for that purchase will be deducted from and adjusted in your MoneyBack Card when the refund is made.
- 4.9 Benefits, including Reward Points issued during one-off promotion (e.g. during Our Partners' launch) will be governed by the rules of the specific promotion and may expire after the end of that promotion.
- 4.10 We have the right to adjust, withdraw or cancel any rewards or benefits including Reward Points awarded or to be awarded to you at any time at our sole discretion without prior notice to you.
- Conditions for using Cash Vouchers :
- 5.1 Cash Voucher may be used to exchange an equivalent amount of goods or services at any Retail Outlet on or before the expiry date stated on the Cash Voucher. The Cash Voucher shall be invalid after the expiry date.
- 5.2 The Cash Voucher is not transferable or assignable. You need to present your MoneyBack Card when you use your Cash Voucher.
- 5.3 The Cash Voucher will not be accepted for PARKnSHOP Direct (includes orders by phone, fax or through Online Shopping) or as deposit for purchases (including hire purchases).
- 5.4 The Cash Voucher is not exchangeable for cash, PARKnSHOP coupons or other coupons. No change will be given either in cash or in other form when using the Cash Voucher in your purchase.
- 5.5 The Cash Voucher is invalid and not replaceable if lost or found defaced or damaged.
- 5.6 We reserve the right of final decision in case of any dispute arising from the Cash Voucher.
- 5.7 The use of the Cash Voucher may be subject to further restrictions imposed by us or Our Partners from time to time.
- 5.8 If you are entitled to a refund in relation to any goods or services purchased by using a Cash Voucher (whether in partial or full settlement for the purchase), relevant adjustments will be made to the Reward Points in your MoneyBack Card (giving credit to the redeemed Rewards Points and deducting the Rewards Points earned for that purchase) when the refund is made.
- Malfunctions / Loss of MoneyBack Card :
- 6.1 If your MoneyBack Card malfunctions due to no fault of yours and you have not damaged or tampered with it in any way, you may recover any reward Points by returning your MoneyBack Card to us (for address please see our Program Website).
- 6.2 You should notify us immediately by calling the MoneyBack Customer Hotline if your MoneyBack Card has been lost or stolen. We shall not be responsible for any loss (including Reward Points and Cash Vouchers) suffered by you in relation to your lost card.
- 6.3 In determining the remaining amount of Reward Points to be transferred to your replacement MoneyBack Card, the records held by us shall be treated as conclusive evidence of the amount of the remaining Reward Points.
- Return or Cancellation of your MoneyBack Membership
If you return (other than due to malfunction as described under clause 6.1) or cancel your MoneyBack Membership, the Reward Points as recorded on your MoneyBack Card will be forfeited and your Membership will be terminated.
- Others :
- 8.1 In the event that your MoneyBack Card is not used for a specified period (currently, 365days), we will, for your own and our protection, deem your MoneyBack Card to be no longer in use, and we will deactivate your MoneyBack Card and all your accumulated Reward Points will be forfeited. You may need to reapply for a new Membership if you wish to rejoin the Program.
- 8.2 As the Program operates through systems which rely on communication networks, electricity networks etc., which may be beyond our control, we cannot always ensure that the Program operates at all times. However we will make all reasonable efforts to ensure our system supports the operations in connection with the Program.
- 8.3 Reward Points or any kind of targeted offers, special offers, benefits are personal to an individual Member and cannot be transferred. You should not transfer your MoneyBack Card, your Membership's benefits to any other person.
- 8.4 We may provide you with new services associated with your Membership from time to time, and these new services will be governed by these Terms and Conditions and the terms and conditions of the respective services.
- 8.5 If we are going to terminate the Program, we shall give you at least three (3) months notice by advertising in major newspapers, as well as in the Program Website.
- 8.6 If you breach or we have reasonable ground to believe that you have breached these Terms and Conditions, we may suspend or terminate your Membership and seek to recover any damages that your breach may have caused to us or Our Partners.
- 8.7 You must not tamper with the MoneyBack Card (including, but not limited to, the software and the data recorded on the MoneyBack Card) in any way. Tampering with the data on MoneyBack Card may be a criminal offence. We will not honour transactions and any benefits, including Reward Points if your MoneyBack Card has been tampered with.
- 8.8 We have the right to claim and recover reasonable costs, expenses, losses and damages suffered or incurred by us or Our Partners as a result of your altering or interfering, or allowing a third party to alter or interfere, with the data on your MoneyBack Card.
- 8.9 We may make changes to these Terms and Conditions from time to time without prior notice to you. A copy of the latest version of these Terms and Conditions will be available on the Program Website.
- Personal Information and Data: Notice relating to the Personal Data (Privacy) Ordinance (the 'Ordinance').
- 9.1 In order for you to become a Member of the Program, it is necessary for you to provide us with your personal information ("Personal Data"). If you are unable or unwilling to provide us with complete and correct Personal Data, we may not be able to provide or continue to provide the services under the Program to you.
- 9.2 We shall keep your Personal Data confidential at all times. Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of Personal Data will be in accordance with the laws of Hong Kong and are as set out in this Clause 9.
- 9.3 You agree that all the Personal Data provided by you to us and/or Our Partners and all information relating to the use of your MoneyBack Card may be used and retained by us and/or Our Partners for:
- processing your application for MoneyBack membership;
- providing you with the services under the Program;
- marketing of goods and/or services by us, our agent, our subsidiaries, or Our Partners;
- providing you with carefully selected offers, promotions and benefits by us, our
subsidiaries, our affiliates and/or Our Partners. We, our subsidiaries, our affiliates and Our Partners may need to carry out matching procedure (as defined in the Ordinance) to enable us/them to better understand your characteristics and buying behaviour and to provide other services better tailored to your needs, to assist us and Our Partners in selecting goods and services that are likely to be of interest to you;
- provide you with regular communications from us with details of the Program and its benefits;
- the normal management, operation and maintenance of the Program;
- designing new or improving existing services provided by us, our subsidiaries, our affiliates or Our Partners to you;
- investigation of complaints, suspected suspicious transactions and research for service improvement;
- prevention or detection of crime;
- disclosure as required by law;
- aggregated behavioral analysis. This may be shared with Our Partners and third parties;
- as a source of information and data for other related purposes; and m. enabling us to comply with our and/or Our Partners' obligations to interconnect or other industry practices.
- 9.4 You further agree that we may disclose and transfer (whether in Hong Kong or abroad) to our agents, contractors, any telecommunications operations, any third party collection agencies, any credit reference agencies, any security agencies, any credit providers, banks, financial institutions, any other persons under a duty of confidentiality to us and any of our actual or proposed assignees or transferees of our rights with respect to you to use, disclose, hold, process, retain or transfer such Personal Data for the purpose mentioned above.
- 9.5 In addition, you further agree with us that we may disclose and transfer your Personal Data (whether in Hong Kong or abroad) to any company within Hutchison Whampoa Limited, Cheung Kong (Holdings) Limited, their respective subsidiaries and any company in which the same has an interest (collectively "Hutchison Group") and to include that Personal Data in one or more databases held by us or the Hutchison Group (which may contain other information collected by us or the Hutchison Group) for the marketing of goods and/or services by us and/or the Hutchison Group and for the performance of procedures for comparing Personal Data with other information supplied by you to us and/or the Hutchison Group for the above purposes. If you do not wish to receive marketing information from us with respect to goods and/or services not related to or in connection with the services to be provided under the Program, or for us to disclose, transfer or use your Personal Data for the purposes as set out in this paragraph, please write to us at the address below quoting your name, address and your membership number.
- 9.6 You have the right to:
- check whether we hold any of your Personal Data;
- access your Personal Data held by us;
- require us to correct any Personal Data which is inaccurate;
- ascertain our policies and practices (from time to time) in relation to Personal Data and the type of Personal Data held by us;
- opt out from receiving direct marketing materials from us or Our Partners by calling the MoneyBack Customer Hotline or by writing to us to the address mentioned in clause 9.7.
- 9.7 In accordance with the Ordinance, we have the right to charge you a reasonable fee for the processing of any Personal Data access request. All requests for access to or correction of Personal Data or information regarding policies and practices and types of Personal Data held should be in writing and addressed to : Watsons Customer Service Department 7/F., Watson House, 1-5 Wo Liu Hang Road, Fo Tan, New Territories, Hong Kong
- 9.8 Nothing in this clause 9 shall limit your rights under the Ordinance.
- English Version Prevails :If there is any inconsistency or conflict between the English and Chinese versions, the English version shall prevail.
- Governing Law : These Terms and Conditions shall be governed by the laws of Hong Kong SAR.
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